to offer return and replacment services before the customer confirms and complete order after the customer signs for the productor order completion date, subject to the date of signature
of the customer on the courier receipt as long as the product and its package
stay the same with complete accessories.
In case of one of the following conditions, Fashion-in-Hair will
not accept the return or replacement of a product:
The product was not sold by BESTAPHROHAIR.
The product has been used, except for any quality
The product's quality problem arose from non-normal
use and improper safekeeping.
The product is damaged due to the customer's
personal reasons (such as dimension modification by oneself or long-time
wear), improper safekeeping and fair wear and tear.
The product's quality problem was caused by unauthorized
repair, misuse, negligence, accident, alteration and incorrect
installation, or if the label or the false proof mark is torn up or
altered, the changing or refunding request will be refused.
Products with gifts, composite products, gift
bags and products in the kit cannot be partially refunded.
If the customer directly sends the commodity back
to Fashion-in-Hair without applying to the mall for refunding
application, Fashion-in-Hair will not undertake the safekeeping,
re-delivery or refund obligations. When necessary, the mall has the
right to dispose the detained commodity.
When you apply for returning and/or replacing the
product, please contact seller first, if issue isn't addressed, then plaese contact our customer service center and Fashion-in-Hair will offer
warm-hearted service to you.
Please make sure that the replaced and returned product package stays the same as it was initially sold. In
case of any gifts, please return the gifts together with the
If you only send back partial products within the
kit, we cannot handle the return service until you send the remaining
If you asked for an invoice when purchasing the
product, please return the invoice together with the product back. In case
of loss the invoice, we may not conduct the return service.
All the products to be returned must be properly
packaged (including filling materials and an outer box or outer bag), and
you may use the packaging materials used by seller during the
delivery. Meanwhile, please input enough filling materials in the parcel
so as to avoid the collision or scattering of small items in the parcel.
Refund and freight charge back policy:
If the return/replacement is due to reasons which
are the responsibility of seller (such as wrong delivery and
product quality problem, etc.), Fashion-in-Hair will bear the
freight charge. If the return/replacement is due to customer's own reasons
(such as customer's dislike or unfit size), the customer will bear the
freight charge on his/her own.
The time limit for handling the refund is within
3 working days from the date of receipt of the returned product from the
customer (the date of signing for the returned package), and then the
refund will be transferred to the specific account you paid for the order